Terms of Service

These Terms of Service govern your access to and use of the Cleamano website and software. By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

Cleamano is a tool for businesses. You may use it only for business purposes, you must be at least 18 years old, and if you sign up on behalf of a company you confirm that you are authorized to accept these terms for that company.

The service is designed for cleaning businesses operating in the United States. You are responsible for deciding whether it fits your legal and regulatory situation.

An account belongs to a company. The person who signs up becomes the account owner and can invite team members with the role of manager or employee. Roles determine what each person can see and do; only the owner can manage the subscription.

You are responsible for the accuracy of the information you provide, for keeping sign-in credentials confidential, and for everything done through your account. Tell us promptly if you suspect unauthorized access.

You are also responsible for the people you give access to, including making sure that former employees no longer have an active account in your workspace.

Each plan can be started with a free trial of 30 days. No payment method is required to start it, and no charge is made during the trial. Trial length is set per plan and is shown on the pricing page at the time you sign up.

The trial is available once per company. Once a company has started a trial, it cannot start another one on its own.

When the trial ends without a subscription, workspace access is suspended: your data is kept, but you can no longer create or modify records until you subscribe. Subscribing restores access.

Subscription prices are shown on the pricing page in USD. You can choose a monthly or an annual cycle; the annual cycle is billed once for the period and includes 2 months free compared with paying monthly.

Payments are processed by Stripe. You enter your card details on a Stripe-hosted page; we never receive or store your card number.

Automatic renewal. A subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel. You authorize us and our payment processor to charge your payment method for each renewal.

Failed payments. If a payment fails, our payment processor retries according to its own schedule. If payment ultimately fails, the subscription ends and workspace access is suspended.

Taxes. Prices are shown exclusive of taxes. You are responsible for any sales, use or similar taxes that apply to your purchase, other than taxes on our income.

Price changes. We may change prices. Any change applies to periods starting after we notify account owners; it never applies retroactively to a period already paid for.

You can cancel at any time from Billing in your workspace. Cancellation takes effect at the end of the period you have already paid for: your access continues until that date, and no further charge is made. Before that date you can resume the subscription and keep it running.

After the period ends, workspace access is suspended and your data is kept. Subscribing again restores access to the same workspace.

Refunds. The service does not process refunds automatically; cancelling stops future renewals rather than refunding the current period. Nothing here limits rights you may have under applicable law.

There is no minimum commitment period beyond the billing cycle you choose.

Each plan includes limits — for example on the number of clients, team members and documents per month — and gives access to a defined set of features. Current limits are shown on the pricing page and in your workspace.

Two behaviors are worth knowing before you choose a plan:

• When a limit is reached, creating new records of that type is blocked until you upgrade. Nothing is billed automatically for going over a limit.
• Client, team member and document counters measure how many records you have created over the life of the account. Deleting a record does not free up quota.

You agree not to:

• Use the service in violation of any applicable law, or to store or send unlawful, infringing or harmful content.
• Upload content you do not have the right to use, including photographs of premises or people without the necessary permission.
• Attempt to access another company’s data, probe or bypass authentication, or disrupt the service.
• Reverse engineer, copy or resell the service, or use it to build a competing product.
• Use automated means to extract data at a scale that affects the service for others.
• Share sign-in credentials with people outside your company, or let more people use the service than your plan allows.

Everything you put into the service — client records, jobs, quotes, invoices, documents, photos, logos and signatures — remains yours. We claim no ownership over it.

You grant us the limited right to host, store, copy, transmit, display and process that content as needed to operate the service for you: generating documents and PDFs, rendering your brand kit, backing up data and providing support.

You are responsible for the content you enter and for having the rights and permissions it requires, including consent for photographs taken at a customer's property and for electronic signatures collected through the service.

Documents are templates, not legal advice. The contracts, agreements, authorizations and other document templates provided in Cleamano are starting points for your own use. They are not legal advice, they are not tailored to your state or your situation, and we do not warrant that a generated document is valid or enforceable. Have important documents reviewed by your own attorney.

The service itself — software, design, brand, name, logo and documentation — belongs to us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. No other rights are granted.

The service relies on third parties: Stripe for payments, an email delivery provider for transactional messages, and our hosting provider. Analytics or advertising technologies may run on our public website. Their own terms and privacy practices apply to what they do. We are not responsible for third-party services we do not control.

We work to keep the service available, but we do not commit to a specific uptime level. The service may be unavailable during maintenance, updates, or because of failures outside our control.

We may add, change or remove features. If we remove a feature you rely on in a way that materially reduces what your plan offers, we will make reasonable efforts to notify account owners in advance.

Access to a workspace can be suspended or ended when:

• A free trial ends without a subscription.
• A subscription is cancelled or a payment ultimately fails.
• These terms are breached, including the acceptable use rules.
• We are required to do so by law, or continued use presents a security or legal risk.

Except where a breach requires immediate action, we will make reasonable efforts to warn the account owner first. You can stop using the service at any time by cancelling your subscription.

Suspending or cancelling does not delete your data: it is kept so that you can return. We do not delete accounts automatically. If you want your data exported or deleted, write to support@cleamano.com from the account email address. Deletion is permanent. See the Privacy Policy for details on retention.

The service is provided « as is » and « as available ». To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that documents, calculations or figures produced by the service are correct for your situation. You remain responsible for reviewing quotes, invoices, tax amounts and legal documents before relying on them.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility. Our total liability arising out of or relating to the service is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, in which case the limitation applies to the extent permitted.

You agree to defend, indemnify and hold us harmless from claims, damages and reasonable legal fees arising from your content, your use of the service, your breach of these terms, or your violation of the rights of a third party — including claims brought by your own customers or employees regarding data you entered into the service.

Before starting a formal proceeding, we ask that you contact us so we can try to resolve the matter directly.

We may update these terms. The « last updated » date at the top of this page shows when. For material changes we will notify account owners by email or in the application before the change takes effect. Continuing to use the service after that date means you accept the updated terms.

Questions about these terms: support@cleamano.com.